Tenants’ Rights Hotline

The peer- volunteer-led CBRM Tenants’ Rights Hotline Pilot Project is currently paused while we transition, improve, and evaluate the project. Check out our stats from our fall Pilot launch and learn more about the project below!

Statistics from our Fall 2023 CBRM Tenants’ Rights Hotline Pilot:

Launch date: October 11th, 2023 – the Tenants’ Rights Hotline was made publicly available on this date and our promotional material was released

Between October 11th and December 5th, 2023, the Hotline received 102 incoming calls from the public. This is approximately 2 incoming calls per day from tenants’ in our community who have questions about their rights.

The pie chart below depicts a breakdown of the topics that were discussed in our calls from tenants. 15% of callers had questions about leases.

About the project:

Call our local hotline to ask a question about tenants rights, learn more about rental housing laws in Nova Scotia, or to seek information and resources that can help you resolve problems during your tenancy.

Using a peer-to-peer education method, the CBRM Tenants’ Rights Hotline will equip local volunteer Hotline Operators and the tenants they serve with resources and information about rental housing laws of Nova Scotia.

Are you already a volunteer Hotline Operator? Access your volunteer portal here.

Want to become a volunteer Hotline Operator? See our Volunteer Application below:

*We are not currently onboarding new volunteers while the Hotline is on pause, but you can feel free to submit your application and it will be reviewed when the Hotline is re-opened.

Do you want to play an active role in educating your community and yourself, and creating a culture of tenant empowerment in the CBRM? Volunteer Hotline Operators work short remote shifts, take calls from tenants, answer questions about tenants’ rights and rental housing laws in Nova Scotia, and refer tenants to local resources.

Apply:

For any further questions about this project, contact Alyce MacLean, Housing Manager, New Dawn Enterprises at amaclean@newdawn.ca